Support
If something goes wrong in DOLLPICK, or you have a question, please get in touch.
Telling us this up front speeds things up
- The user ID and app version shown under 〈Settings〉 -> 〈Info〉 in the app
- Your device model and OS version (e.g. Galaxy S23 / Android 14)
- When the problem happened and what you were doing (a screenshot helps)
Common questions
- I paid but did not receive the item Restarting the app usually restores it automatically. If not, tap 〈Shop〉 -> 〈Restore purchases〉. If that still does not work, email us with your order number.
- I changed phones and my data is gone Guest progress is tied to the device. Signing in with a Google account lets you carry your progress to a new device.
- What are the gacha odds? Everything is published on the Gacha Odds Disclosure page.
- I want my account deleted Please follow the steps on the Account & Data Deletion Request page.
Response time
- We aim to reply within 3 business days.